Frequently Asked Questions

Everything you need to know about your Dr. Althea experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return authorization.

Are Dr. Althea products suitable for sensitive skin?

Yes, our products are formulated with mild, skin-friendly ingredients. However, we always recommend performing a patch test on a small area before full application to ensure compatibility with your skin.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping fees and import duties are calculated at checkout based on your specific location.

How can I track my package?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.